Privacy policy

Privacy Policy

Last Updated: May 25, 2026

Kandi Luxe Hair ("we," "us," or "our") operates this website and related services, including all information, content, features, tools, products, and services made available through our store (collectively, the "Services"). Our store is powered by Shopify, which enables us to provide you with a seamless and elevated luxury shopping experience.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, make a purchase from, or otherwise interact with our Services.

By accessing or using any part of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we refer to "personal information," we mean information that identifies, relates to, describes, or can reasonably be associated with you.

Depending on how you interact with our Services, we may collect the following categories of personal information:

  • Contact information including your name, billing address, shipping address, email address, and phone number.

  • Payment information including payment card details, billing information, transaction confirmations, and purchase details.

  • Account information including usernames, passwords, preferences, and account settings.

  • Transaction information including items viewed, added to cart, wishlists, purchases, returns, exchanges, and order history.

  • Communication information including messages or inquiries you send to us through customer support or contact forms.

  • Device and technical information including IP address, browser type, device identifiers, and network connection details.

  • Usage information including interactions with our website, browsing activity, and shopping behavior.

How We Collect Information

We may collect personal information from the following sources:

  • Directly from you when you create an account, place an order, contact us, or otherwise interact with the Services.

  • Automatically through cookies, pixels, analytics tools, and similar technologies when you browse or use our website.

  • From service providers and partners who assist us in operating our business and Services.

  • From third-party platforms and advertising partners.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving the Services

We use your information to:

  • Process and fulfill orders

  • Manage your account

  • Arrange shipping and delivery

  • Process returns or exchanges

  • Provide customer support

  • Personalize your shopping experience

  • Improve our products, website, and Services

Communications

We may use your information to communicate with you regarding:

  • Orders and transactions

  • Account updates

  • Customer service inquiries

  • Important notices related to the Services

Advertising and Analytics

We may use tools such as Meta Pixel and TikTok Pixel to better understand how customers interact with our Services, improve website performance, and deliver relevant advertisements across third-party platforms. These technologies may collect information regarding your browsing behavior, purchases, and interactions with our website.

Security and Fraud Prevention

We use personal information to:

  • Protect customer accounts

  • Detect and prevent fraud

  • Maintain the security of our Services

  • Investigate suspicious or unlawful activity

Legal Compliance

We may use or disclose information as necessary to comply with applicable laws, regulations, legal processes, or governmental requests.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate and improve the Services, remember your preferences, understand how customers use our website, and personalize your shopping experience.

These technologies may also be used by third-party partners, including Shopify, Meta (Facebook), and TikTok, to provide analytics and advertising services.

Most web browsers automatically accept cookies, but you may choose to modify your browser settings to decline or remove cookies. Please note that disabling cookies may affect certain features or functionality of the Services.

You can learn more about targeted advertising and opt-out options through:

How We Share Personal Information

We may share your personal information with third parties in the following circumstances:

  • With Shopify and service providers that help operate our business, including payment processors, shipping providers, analytics providers, and customer support services.

  • With advertising and marketing partners, including Meta and TikTok, to provide personalized advertisements and analytics.

  • When required by law or legal process.

  • To protect our rights, customers, or Services.

  • In connection with a business transfer, merger, acquisition, or sale of assets.

  • With your consent or at your direction.

Relationship With Shopify

Our store is hosted by Shopify, which collects and processes personal information in order to provide and improve the Services.

Information submitted through our store may be transmitted to and processed by Shopify and its service providers in countries outside your country of residence.

To learn more about how Shopify handles personal information, please visit:

International Customers

Because we serve customers internationally, your personal information may be transferred to, stored, or processed in countries outside of your own jurisdiction.

Where required by law, we rely on recognized legal mechanisms for international data transfers.

Third-Party Websites

Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy, security, or content of third-party sites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can delete the information.

Data Security and Retention

We maintain reasonable safeguards designed to protect your personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to:

  • Provide the Services

  • Maintain records

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements and policies

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to:

  • Access personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information

  • Request a copy of your information

  • Opt out of targeted advertising or certain data sharing practices

Depending on where you reside, you may exercise your rights to opt out of targeted advertising or data sharing by contacting us using the information below.

You may also manage cookies through your browser settings.

We will not discriminate against you for exercising your privacy rights.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page with a revised "Last Updated" date.

Contact

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Kandi Luxe Hair
Chicago, Illinois, United States
Email: theekandishop1@gmail.com
Phone: 773-517-4551